3620 N Freeway Blvd #310
Sacramento, CA 95834
Located in multiple locations in the Sacramento area and growing, Umai Savory Hot Dogs serves up creative hot dog concoctions in innovative ways. With so many different types to choose from, we decided to give them a try, especially since there was a $12 for $20 Groupon available.
To put it bluntly, we had a horrible experience. The worst. We placed our order at 6:45 pm on 12/2/16. We waited 30 minutes since the orders seemed to be coming out slow, and we still didn’t receive any food. People who arrived after us already received food. We ended up being the only people there without food. When I asked what happened, they said the check didn’t print in the kitchen, which is unacceptable since servers continuously came out to bring people food. The servers seem to have memorized who ordered what because they seldom call out numbers, so they should have recognized that we received no food. We were already hungry and were not willing to wait. We received a refund of the credit card difference, but we also wanted a refund of the Groupon purchase because we did not intend to return. Unfortunately, the staff there, nor the manager whom I called could get me that refund. I ended up requesting the refund directly from Groupon, which went through just fine.
Overall, I do not recommend this restaurant. Service was slow overall, and this fiasco costed them a customer. Some other customers who did receive food were missing parts of their order and waited just as long as we did. Great job Umai for being my first 0 star review!